Laddro

Terms and Conditions

Updated: February 24, 2026

Last Updated: February 22, 2026

1. Introduction

Welcome to Laddro! These Terms and Conditions ("Terms") govern your access to and use of the resume, CV, and cover letter building services, including AI-assisted tailoring and generation, PDF export, subscriptions, token packs, referral program, and optional public API (the "Service") provided by Laddro (referred to as "Laddro", "we", "us", or "our"), located in Berlin, Germany, through our website www.laddro.com (the "Website") and any related applications.

By accessing or using our Website and Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. Please read them carefully.

2. Description of the Service

The Service includes:

  • Creating, editing, storing, and managing resumes and CVs.
  • Creating, editing, storing, and managing cover letters.
  • AI-assisted features such as resume tailoring, content improvement, cover letter generation, and PDF resume parsing (e.g. via our backend and third-party AI providers such as OpenAI).
  • PDF export of resumes and cover letters.
  • Subscriptions and token packs for premium features, as described at the point of purchase.
  • A referral program that allows you to invite others and may offer rewards as described in the Service.
  • An optional public API accessible with API keys that you may generate in your account settings.

Use of the Service is subject to your compliance with these Terms and applicable law.

3. Use of the Service and User Obligations

Subject to your compliance with these Terms, Laddro grants you a non-exclusive, non-transferable, revocable license to access and use the Service for creating, editing, storing, and managing your resumes, CVs, and cover letters for your personal, non-commercial, or professional job-seeking use.

You agree to:

  • Provide accurate, current, and complete information when registering and using the Service.
  • Use the Service only for lawful purposes and in accordance with these Terms and all applicable local, state, national, and international laws and regulations.
  • Review and verify all content generated or modified by AI (resume tailoring, cover letter generation, improved text, parsed data). AI output may not be accurate or complete; you are responsible for the final content you use or submit to third parties.
  • Keep your password and API keys confidential and not share them with others. You are responsible for all activities under your account and for any use of your API keys.
  • Use the referral program fairly: only send invites to people who have agreed or where lawful (e.g. consent for marketing where required). You must not abuse the referral program (e.g. spam, fake emails, or fraudulent signups). We may revoke rewards or access if you violate these rules.
  • Use the public API only in accordance with our acceptable use and rate limits. You must not share or expose your API keys, and you must not use the API for scraping, automation outside the official API, or any illegal or abusive purpose.

You agree not to:

  • Upload or transmit any material that is unlawful, harmful, defamatory, obscene, infringing, or otherwise objectionable.
  • Upload or transmit any viruses, malware, or other harmful code.
  • Attempt to interfere with, disrupt, or gain unauthorized access to the Service, its servers, or networks.
  • Use the Service in any manner that could damage, disable, or impair it or others’ use of it.
  • Scrape or automate access to the Service except through the official public API and in compliance with its terms.
  • Misuse support or the referral program (e.g. false or abusive support requests or referral abuse).

4. User Content and Intellectual Property

Your content: You retain ownership of the content you create and input into the Service (resumes, cover letters, and other "User Content"). You are solely responsible for the accuracy, legality, and appropriateness of your User Content.

License to Laddro: To operate the Service, you grant Laddro a limited, worldwide, non-exclusive, royalty-free license to use, store, display, process, and transmit your User Content as necessary to provide the Service (e.g. to store resumes and cover letters, generate PDFs, use AI to tailor or generate content, and to run the API). We do not use your User Content for marketing or selling, and we do not use it to train AI models for purposes other than providing the Service to you, as described in our Privacy Policy.

Our property: The Service and its original content (excluding User Content), features, design, and functionality are and will remain the exclusive property of Laddro and its licensors, protected by copyright, trademark, and other laws. You may not use our trademarks or trade dress without our prior written consent.

5. AI-Generated and Modified Content

The Service uses AI and automated tools (including third-party services such as OpenAI) to tailor resumes, improve content, generate cover letters, and parse uploaded PDFs. We do not guarantee that AI output is accurate, complete, or suitable for your purposes. You are responsible for reviewing and verifying all AI-generated or AI-modified content before using it or submitting it to employers or others. Laddro is not liable for any consequences of your use of AI-generated content.

6. Payments, Tokens, and Subscriptions

(a) Paid services: Laddro offers features that may require payment, including one-time token packs and recurring subscription plans (e.g. monthly, 6-month, 12-month). By selecting a paid service, you agree to pay the fees indicated at the time of purchase.

(b) Tokens: Tokens may be purchased in packs and redeemed for specific actions (e.g. downloads) as described at purchase. Tokens are generally non-refundable and may have an expiration policy as stated at purchase.

(c) Subscriptions: Subscription fees are billed on a recurring basis. You authorize us (or our payment processor, Stripe) to charge your chosen payment method. You may cancel your subscription through your account settings or by contacting us; cancellation typically takes effect at the end of the current billing period. Subscription fees are generally non-refundable, except as required by law or as explicitly stated in any refund policy we publish.

(d) Payment information: You agree to provide current, complete, and accurate payment and account information. Card details are processed by Stripe; we do not store full card numbers. Stripe’s terms and privacy policy apply to payment processing.

(e) Price changes: We may change prices for tokens, subscriptions, or other services at any time. We will provide reasonable prior notice (e.g. 30 days where practicable) for changes affecting your existing subscription. Continued use after the change constitutes acceptance.

7. Termination

(a) By Laddro: We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms or abuse the Service, referral program, or API.

(b) By you: You may terminate your account at any time via account settings (e.g. delete account) or by contacting support.

(c) Effect of termination: Upon termination, your right to use the Service ceases. We may delete your account and User Content in accordance with our data retention and deletion practices (see our Privacy Policy). Provisions that by their nature should survive (e.g. intellectual property, disclaimers, limitation of liability, indemnity) will survive termination.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NEXTVORLAGE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

NEXTVORLAGE DOES NOT WARRANT THAT (I) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS OBTAINED FROM THE SERVICE (INCLUDING AI-GENERATED OR AI-MODIFIED CONTENT) WILL BE ACCURATE OR RELIABLE; OR (IV) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING ALL CONTENT, INCLUDING AI OUTPUT, BEFORE USE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEXTVORLAGE, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE, INCLUDING AI-GENERATED OR AI-MODIFIED CONTENT; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, IN THE AGGREGATE, SHALL NOT EXCEED THE GREATER OF ONE HUNDRED EUROS (€100) OR THE AMOUNTS PAID BY YOU TO NEXTVORLAGE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

10. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. The courts of Berlin, Germany shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

11. Changes to These Terms

We may modify or replace these Terms at any time. If a change is material, we will make reasonable efforts to provide at least 30 days’ notice (e.g. by email or in-app notice) before the new terms take effect. What constitutes a material change is determined at our sole discretion. Your continued use of the Service after the effective date of the changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and may terminate your account.

12. Contact Us

For any questions about these Terms: